COMWeb - Provider of HOA, Homeowners association, Neighborhood Community website

aroundTOWN - Association and Property Management website solution

Product Overview
Site Setup
Optional Services

WHO IS IT FOR?
aroundTOWN is a association management website solution. More sophisticated than homePAGE and homePAGE PLUS, aroundTOWN is designed specifically for property managers. It provides the functionality for complete turnkey management of any number of properties from one portal.

WHAT ARE THE BENEFITS FOR YOUR ASSOCIATION MANAGEMENT COMPANY?
With aroundTOWN you get our business product, not a site designed specifically for HOAs. It comes with business level search engine (SEO) features, business level email (50 accounts) and a business level Service Desk. Providing you the same easy to use features as the homePAGE products, this extends the capabilities to enable you to manage all your customer sites from one place. Distribute events, alerts and other information to multiple customer sites at once. Utilize all the site's features internally with your staff providing document repositories, newsletter management and much more...

WHAT ARE THE BENEFITS FOR YOUR COMMUNITIES AND POTENTIAL NEW CUSTOMERS?
Share your company information, contact details, FAQs and other information with your current and potential customers. Promote events, list announcements, all easily displayed for everyone to see. Fully integrated into the homePAGE products, this allows for a central service desk for your customers to submit work orders, violations and requests on their own website and have them automatically displayed in your site. They can make online dues payments, check their account transactions, look at the status of their requests all from within their own site while you manage everything from yours.

Site Design and Configuration

Easy-to-use site setup and design wizards
Pre-designed themes and templates
Easy to use page editor enabling a customize look and feel of each page
No tools or software to install
No programming skills required
Content management to create unlimited web pages
Drag and Drop menu creation
Customizable email templates
Customizable Search Engine (SEO) incorporating meta-tags and keywords

Full Content Management Support

Create unlimited content pages
Content publishing with version control and date to display option
Announcements Module with scheduling
Calendar Event Display
Documentation Module
Messaging Module
FAQ Module
Online help & Knowledge Base Module
Change History and Revision Support

Event Management

Evite type functionality to allow you to effectively manage events.
Produces Sign up lists
Collect charges at time of sign up
Email attendees based on attending status.

Invoicing and Online Payments

Manage your dues and other fees with online invoices.
Allow your members to pay online through PayPal, a secure credit card server or by electronic check.
Batch invoice all your members in minutes
Automated upload of invoices to Postal Service for direct USPS mailing

Customer Management

Advanced customer management features including detailed information profile, reporting.
Categorize customers into multiple types
Allow your customers to manage their own profile and subscriptions
Advanced User and Authorization Management - Role based

Communication

Create rich text emails and newsletters
Send emails to unlimited internal distribution lists
Choose to send communication via email or the Postal Service with automated uploading, printing and mailing.
Have customers manage their own subscriptions

Service Desk

Help desk functionality allowing customers to log tickets or issues in the system for management action
Ticket tracking

Integration Features

Fully integrated with the homePAGE products
Integrate into your accounting system (contact us for list of current products supported)
Central Service Desk for incoming requests from all your customers
Push Alerts, Events and other information to multiple sites at once

Customer Service

Getting Started Checklist
Extensive Online Help and Knowledge Base
24x7 Email Support
Advanced Telephone Support available as Optional Service
Community Forum Support

Reliability

Consistent 99.9% Uptime (scheduled system maintenance not included)
Windows 2008 Server, SQL Server 2005 and ASP.NET
Local and Remote Site Backup

Web Hosting Features

1000 MB Web Space
Domain Registration
Make your Domain Registration Private
Personalized SSL Certificate
Dedicated IP Address
50 Included Emails and Distribution Lists with POP and Secure Webmail Access
Spam Protection for Emails

Reports and Statistics

Site Statistics such as Page Views, Unique Users, etc
Categorized Source of Users such as Google Organic Search, etc

When setting up your site for the first time, there are many things to consider such as how you want the site to look and interact with your user community. COMWeb will help you along the way with this service. Whether you are migrating from an existing site or starting a new one, we can make this a quick and painless experience.

Included in the Service:

Installing the site and setting up the application on the Hosted Web Server
Assistance with converting all your pages from your current site onto your new site
Preparing site static and flash images
Preparing site pages
Uploading Member/Contact Database
Assisting with your site design, color scheme and layout
Provide page templates for standard pages
Setup of all email accounts and email distribution lists
Setup of Menus
Setup of User Authorizations
Complete Site Review before you go live
Video Tutorials and Help Documentation to train staff and users

The key objective behind our product design is to be as efficient, easy-to-use and as cost effective as possible. Most COMWeb clients should have no trouble maintaining the content of their websites. However, there are some situations where you may want to receive an extra level of service and assistance. The following services and options are available for homePAGE.

Loading of Existing Site Content
The COMWeb team can load a new website, or completely migrate your existing website content into the COMWeb Application. Remember that our included site setup incorporates some of this; however, this service goes beyond that to completely handle all layout, page input, menu setup, etc. Once the site is loaded, you have the option of using our ongoing content maintenance services.

Ongoing Content Management
Ongoing content management requires an initial site content loading as described above. This service includes weekly updates on the site with content provided by you. Our team takes care of adding or modifying content remaining consistent with the look and feel of your site.

Custom Design Services
Custom site design including custom header, footer, color scheme, graphics and images. This includes one-on-one consulting on the design of the site and would be used to increase the uniqueness and appeal your site. The service includes 12 hours of meetings and work on your design.

Virtual or Onsite Training
COMWeb provides online training for users and staff learning how to work with the product. In some circumstances, it may be necessary to provide training sessions for groups or Individuals in critical roles. We can provide custom training sessions using teleconferencing and remote desktop walkthroughs. Onsite training may also be available in your area, so please check with us.

Domain Name Management
Need a Domain Name? COMWeb can help you pick a name and provide for the registration of the domain. We take care of all changes required for DNS Entries, Contacts and Renewals.

Project Management
Having trouble keeping your projects on track? Don't underestimate the effort getting your site up and running. A task like this requires a structured approach. Included in your initial setup is a project plan you can follow, but if you need the added project management to lead you through the process and keep you on track, consider bringing in one of our expert project managers.

Search Engine Tuning
Our products incorporate many Search Engine Optimization(SEO) features, including friendly URLs, meta-tag keyword capabilities, custom titles, search engine friendly sitemaps, etc. In addition, we also provide a guideline document on best practices for your content to improve your search engine performance.

COMWeb will first investigate and refine the key words and phrases that will provide the optimum search results for you, taking into account competitive pressures and likely search phrases used by searchers. Benchmarks will be taken to determine your level of Search Engine Optimization prior to tuning. COMWeb will review all of the content of your website, making Adjustments that do not change the essence of the Content but that Optimize the ranking of the desired phrases for search engines. Search Engine Tuning should be repeated about once a year to adjust for refreshed website content. More information.

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